Shipping

Orders submitted before 11 am PST Monday through Friday will be processed and shipped out the same day. 

Orders submitted after 11 am PST Monday through Thursday will be processed and shipped out the next day.

Orders submitted between 11am PST on Friday and 11 am PST Monday are processed and shipped out on Monday as our warehouse is closed over the weekend.

Please note that our warehouse is closed on major holidays.

Some rare occasions may arise when our warehouse has an unexpectedly large number of orders to fulfill on a given day or when fulfillment is delayed due to unforeseen circumstances (e.g. inclement weather), in which case there may be an extra delay in the shipping schedule outlined above.

Tracking

All orders are processed and shipped within 1-2 business days (Monday through Friday, not including holidays).  Please note that there may be extended processing times during sale periods due to higher volume or supply chain delays.

Once your order has shipped, you will receive an email / sms notification with your tracking details to follow its progress.  If your order contains multiple items, it may ship in separate packages and you will receive a notification email for it.  Please allow up to 48 hours for your tracking information to update once it has left us.

You can check the status of your order by proceeding to Order History under your account page.

Domestic Shipping

We ship across all 50 states and US Territories with our standard shipping option.  Depending on the destination, the shipping carrier may vary.  Orders are delivered in 3-5 business days from the shipping date.

Free standard shipping is available on all US domestic orders, with no minimum purchase.

International Shipping

We ship worldwide, except to regions affected by armed conflict or trade restrictions. If your country is not available at checkout, it is currently outside our shipping area.

All international orders ship via DHL Express, which handles customs clearance for your package. Shipping rates and estimated delivery times are calculated and shown at checkout.

Import duties, taxes and customs procedures are set and controlled by your country's customs authority, not by Brighca or DHL. Additional duties, taxes or fees may be charged when your package arrives, and customs may request further information or documents. These charges, and any communication required by customs or DHL, are the responsibility of the recipient.

If DHL delivery is not possible for your address, please contact us at hello@brighca.com and we will look for another way to help. If customs needs anything from us, such as an invoice or product details, please email hello@brighca.com and we will gladly assist.

We do not accept returns on international orders and shipments.